Our Team

Director, Registered Manager & Responsible Individual

Miss Molly Joyce is an exceptionally knowledgeable and experienced Registered Manager who consistently achieves "Good Ratings" with the CQC. 

Her organisational skills stand out as a key strength. She provides a dependable, professional, and diligent approach to every aspect of her work, excelling in attaining the highest standards even in challenging situations. A highly adaptable and resourceful team member, she maintains a positive attitude toward new challenges. 

Miss Joyce holds a degree in Health and Social Care and boasts over 12 years of experience.

Care Coordinator

My name is Louisa; I joined the care industry in 2012 doing domiciliary care across Devon and Wiltshire. I then when into a care home setting before joining the rapid response team. I joined Genie Care Homes group in 2014 where I have worked across several of their care homes. The Firs Home Care started in 2019 where I joined them supporting vulnerable adults in the community through both COVID19 lockdowns. Since starting in the care industry, I have completed many trainings including Percutaneous Endoscopic Gastrostomy level 2, Oxygen support and therapy level 2, Dementia care level 3, Stoma and catheter care, Epilepsy and buccal rescue medication, City and guild levels 2 and 3 to name a few

I started with The Firs Home Care as a senior carer working my way up to team leader, field care supervisor eventually becoming the coordinator. I have now been in my position as the coordinator for three years working closely with both service users and staff to ensure the daily rostering runs smoothly.

Care Supervisor

My name is Hayley, I have 25 years’ experience in care, and it all started in 2000. I had just completed my advanced GNVQ in health and social care, I wanted to give something back to the care industry, so I decided to go to UWE Bristol and start a degree in Mental Health Nursing. 

I worked with many people in all care settings and I loved it. During my degree I also worked at Chippenham Hospital as an HCA. With only 6 months left of my degree I had the lovely news that I was expecting my first baby. At this moment I decided to leave and concentrate on being a Mum. Although I never completed my degree and gaining a qualification, I never decided to leave care. Since this period, I have had two more children and worked in various care settings. These include care homes, domiciliary care, hospital settings and private care. My most memorable and greatest achievement was becoming a residential manager for a 27-bed unit for the elderly in Melksham. I thrived in this position and was always a pleasure residents and staff became family. It came with all sorts of responsibilities, but it made me who I am today. I am now settled in my position as Care supervisor with the Firs Home Care.

 I enjoy visiting all service users and tackling issues and problems with the staff and management team, I absolutely love my job, and the Firs feels like home already. 

Care Supervisor

My name is Millie. 

I have always had a passion for caring for others, which was shaped from being a young carer to my brother who had a genetic condition affecting his physical appearance and abilities. I went to college after finishing school and completed my Level 3 extended diploma in health and social care, and I started my career in the care industry in 2017 at the firs care home. I left to start studying paediatric nursing; however, I decided I wanted to branch out and learn other areas of the care industry. 

I have worked on multiple wards in hospitals, including working on the Covid wards at the height of the pandemic. I have worked with and supported individuals with mental health disorders, children with special educational needs, the elderly and others. 

Within my time developing my knowledge and skills within the care industry I have completed lots of training throughout and keep up to date with mandatory training. 

I started working at The Firs Home Care in October 2024 as a senior home care assistant and was promoted to Care Supervisor in February 2025. Within my role, I ensure that all service users have up to date care plans, and that they are receiving the correct care. I provide support to my colleagues, ensuring that they feel well supported in their own roles. I take pride in my work as care supervisor and enjoy being part of the team at The Firs Home Care.

Tracy Garraway, Field Care Supervisor

My name is Tracey, I have been in care for 37 years, I became a carer many years ago in Ashford Nursing Home where I completed my training. I have a Level 2 in health and social care and have completed all trainings associated with health and social care over many years. I also become a private carer, supporting those individually for many years. I have extensive training in Brain inquired injuries, Reablement, Specialised Dementia care, and specialised Autism support. I have been with The Firs for 4 ½ years starting of as a Community Carer and working my way to Field Care Supervisor. 

Rhiannon O'Donnell, Senior Carer & Dignity Champion

My name is Rhiannon, and i have worked for the Firs for almost 2 years. I am the Dignity Champion for the company, as well as being a senior carer and medication lead in the Calne area. Prior to joining the Firs, my care background was lived experience, as i have a child with significant complex delays. 

I have Autism and i use my lived experience of neurodivergency to add support for those service users with sensory challenges and social interaction needs alongside the elderly and dementia care aspects. 

As Dignity champion i uphold the care specific dignity values and support the team to uphold these  also.